Grubhub Inc. is an American online and mobile prepared food ordering and delivery platform like Doordash.
Grubhub is owned by Just Eat Takeaway which connects diners with local restaurants.
This app Grubhub announced last week that it would provide a “free lunch”
between the hours of 11 a.m. and 2 p.m. on 17 May to New Yorkers.
but “users will remain responsible for any kind of applicable tax, fees, and optional tip or etc.”
The prospect of free food, especially amid rising food prices and
food insecurity nationwide becomes more attractive.
And yes, Grubhub seems to have underestimated the popularity of its promotion.
A Grubhub spokesperson tells Eater that “During the Free Lunch promotional period redemptions
were six times higher than a similar promotion we launched in 2021, and
at times we were getting averaging six thousand orders per minute".
And as it happens mostly in big brand sales The Grubhub app and website both began crashing and glitching
minutes into the promotion, with problems including rejected payments and error message prompts
After ending Grubhub's "Free lunch" scheme it provides lots of complaints and feedback to its owner from its customers.